#TChat Recap: HR Shifts to the Fast Lane | Career Management ...

It?s no secret that social media has become a game-changing influence on customer-facing business functions. The immediacy and transparency of social business requires a whole new level of flexibility and responsiveness from marketing and sales. But along with that shift, organizations are feeling an associated pull to integrate social tools and processes into other business functions, as well.

This is both a tremendous challenge and opportunity ??with potential to transform every aspect of business life. So naturally, there are profound implications for Human Resources. But as TalentCulture?s Meghan M. Biro noted in a recent Forbes.com post (5 Ways to Rockstar HR Leadership), common sense can be a powerful guiding principle ??especially when innovation is in the air.

This shift isn?t just about socializing HR operations with new technology. At a deeper level, it?s about the cultural shift that HR can choose to model and champion for others. When disruption is a way of business life, resiliency is its closest ally. Therefore, as change becomes the only constant, HR leaders can play a critical role in moving their organizations toward more adaptive, agile cultural norms.

This was the focus of yesterday?s #TChat discussion ?HR Rockstars ? Moving at the Speed of Business,? prompting 340 contributors to step into the spotlight and breathe life into the agenda with a nonstop stream of ideas that echoed across Twitter. In only one hour, 2,100 tweets generated 11.7 million impressions. That loud collective voice, scrolling by at breakneck speed, is a living example of social HR rock stars in action!

The hour was marked with many high notes ??most of which are captured in the Storify slideshow at the end of this post (see below). So, rather than trying to recap overall sentiment, the smartest way to honor the session might simply be to get out of the way, and let the highlights speak for themselves.

But before I step aside, I?d like to share several items that resonated with me:

Implication: HR serves the larger organization ??it does not control pace, flow or direction. However, it can influence those factors. This is where HR can add value, with proactive guidance.

Implication: By forging relationships based on mutual interests and trust, HR can create a framework that decentralizes decision-making, while minimizing friction and inertia.

Implication: The strongest candidates are already working at the speed of business. HR must keep pace and catch them in that stream ??or face the consequences of letting socially adept talent pass by.

Implication: As illustrated in Jesse Lyn?s post about NASA?s Apollo project, ?Where? is important, but ?Why? is even more vital ??especially in complex, uncertain, fast-moving environments.

With so many thoughtful, relevant ideas about how to move HR to the next level, I wonder: How many organizations have arrived or are even close to achieving a 2.0 vision? And how long will it take before it becomes a reality for the rest of us?

Let?s Keep the Conversation Alive! If you joined last night?s forum, which ideas were most meaningful for you? How will you apply them? Please tell us! Add comments below ??or if you blog about it let us know by posting a Twitter link with the #TChat hashtag. We?d like to share your ideas with the TalentCulture community here and via @TalentCulture.

Join us next week (Wednesday at 7pmET/4pmPT), as we dive more deeply into the concept of Employee Engagement. Look for a full preview next Monday via @TalentCulture and #TChat. Thanks again for your interest and your contributions!

[View the story "#TChat INSIGHTS: HR Rock Stars on Business Speed" on Storify]

Storified by TalentCulture ? Wed, Oct 10 2012 20:45:18

TONIGHT! #TChat is jammin at 7pmET. Grab a front-row seat for "#HR Moving Speed of Biz" Qs http://www.talentculture.com/culture/tchat-preview-hr-rock-stars-business-speed/ http://pic.twitter.com/4eXcQoDa @kkruseSocialMediaSean

Lights, headphones, #TChat. http://pic.twitter.com/ajcgWjwvjocelynaucoin

BOOM! >> Q1: What exactly is the ?speed of business? Why do we penalize HR for not moving at it? #TChatMeghan M. Biro

A1 In a lot of corps, HR responds to shortages rather than proactively identifying potential shortcomings.So, slower. #TChatJanis Stacy

A1: Sometimes the speed of business must be tempered, esp when the tools haven?t caught up to the concepts. #tchatSalary School

A1: HR is often an afterthought when key decisions are made #tchatAlli Polin

A1: HR not seen as an asset looked at as overhead and treated accordingly, not kept informed or asked for input. #TChatRobert Rojo

A1. Doesn?t this all boil down to HR getting a ring seat when decisions are made? #tchatTerri Klass

A1 ? hr needs to push out admin to the fringes to focus on the core needs of the org? that will increase response/speed #tchatPaul Hebert

@gingerconsult A1: Are HR pegged as being behind the times because they are? or because its perceived? <== BOTH IMO! #tchatCASUDI

A1. Sometimes HR hears about things much later than the rest of the organization. Problem with that. #tchatTerri Klass

A1: Shipping versions avoids news to wait for perfection?which never happens anyway. The business wants that. #tchatBill Cushard

A1 So, what drives HR? Innovation ? compliance? Enlighten me? #TChatMarla Gottschalk PhD

A1 Perhaps it?s a perspectives thing. Business focuses on meeting customer needs and HR focuses on the corp itself. #TChatJanis Stacy

A1: HR needs to think more like software developers and product mgrs?and ship services in versions? #tchatBill Cushard

A1: Must blame someone for reason our business is not moving as fast as we say it is. #HR good target #TChatSean Charles

A1: The customer (biz) determines the speed and HR has to understand & adjust. Innovation is an HR competency! #tchatLaTonya Wilkins

A1:How fast the processes are executed, some of which we have no control or say in. #TChatRobert Rojo

#Leaders ? Tough to escape? @MRGottschalk: A1 Is it the speed of innovation? What sets the speed? #TChatMeghan M. Biro

A1: HR is often too busy w/admin to focus on #innovation or business change #tchatAlli Polin

A1 ? most decisions in business are made on front lines ? HR is back at field HQ ? can?t keep up if not in the fray no? #tchatPaul Hebert

A1: The speed of business oughtta be the speed of humans, and nothing else. #TChatBrent Skinner

A1. "Speed of Business" the rate at which human potential converts into performance/profit. Orgs focus on outcome before input (HR). #tchatSalima Nathoo

A1: If you don?t move fast enough, you end up like MySpace or AltaVista and you don?t even know what hit you. #tchatBill Cushard

A1. Not sure about penalizing HR, BUT business must keep pace w/market & support systems must keep stride. #tchatSheree Van Vreede

A1 Is it the speed of innovation? What sets the speed? #TChatMarla Gottschalk PhD

Love! And Welcome Ian! @ianclive: A1 Speed of business is illusion ? HR has to keep relevant and on time! #TChatMeghan M. Biro

A1 ? confusing activity with productivity ? speed with responsiveness? #tchatPaul Hebert

A1. HR has to reconsider a lot of things when change occurs: compensation, career paths, job descriptions, culture, etc ? its a lot #tchatAshley Lauren Perez

A1. Trying to keep up with all the constant changes but HR can get bogged down in legal junk. #tchatTerri Klass

A1 Speed of business is illusion ? HR has to keep relevant and on time! #TChatIan Welsh

A1: speed skills. #tchatBill Cushard

A1: In the past, HR has been too focused on compliance & therefore didn?t move "at the speed of business." #tchatBob Lehto

A1: The speed of biz is the speed of tech, but why must it be? Would ppl mgmt be better moving @ speed of humans? #tchatBrent Skinner

#TChat ? A1 ? Speed of your business can be defined by your client/customer needs. In today?s market, you had better be fast.Michael!

A1..the "speed of business" is knowing that if you slow down, competitors behind you will quickly pass you!! #tchatTrevor Acedne

A1. HR might fall behind bc it?s one of the few depts that encompass EVERYTHING and EVERYONE. gotta wait for everyone to be on board #tchatAshley Lauren Perez

A1. Speed that leaders say is needed to support a competitive strategy. HR is rightfully cautious on human commitments. #tchatThinkCEO

A1: Business moves based on a 1000 decisions a day & HR not always kept in the loop until it?s radical change #tchatAlli Polin

A1: To be agile with the market ? but, someone?s gotta help watch those messy, pesky humans. #tchatKevin W. Grossman

A1: hr (i think) is oushing hard to move butoften lacks a seat at the table with CXO to get momentum #tchatJen PhillipsKirkwood

A1: Moving ahead of the pack, yet HR gets pegged as being antiquated and behind the times #tchatJen Olney

A1 ? speed of business is the speed of the slowest decision ? for HR that means many slower depts. impede HR #tchatPaul Hebert

A1: "Speed of business" is instant today. #HR often gets penalized because it?s often a culture of compliance + transactions. #TChatAndrew Henck

A1: Speed of business for HR is "adoption AFTER industry wide verification" (& for good reason). They?ll never be Buzz Lightyear. #tchatKeith Punches

A1) isn?t that code for "doing more with less" after a round of downsizing? #tchatRich Grant

>> Q2: ?If it wasn?t for those pesky humans?: Why do we need HR to regulate ourselves? #TChatMeghan M. Biro

A2: "Who" says we need #HR to regulate ourselves? Think about that for a minute. #TChatBrent Skinner

A2: Like the idea in theory, in practice HR would need more power/responsibility in certain inds 2 meet the compliance dept halfway #tchatSunny Shao

I?ve seen HR override mgrs. Haven?t you? MT @shawnlacroix A2 I dislike idea of HR as police/regulators. Ultimately action is from mgr #TChatExpertus

A2: We don?t need #HR to regulate ourselves; we need it to facilitate our "selves." #TChatBrent Skinner

A2. Maybe HR needs to lead with presence and humanity. The regulations will follow and protect. #tchatTerri Klass

A2: In entrepreneurial companies, don?t have formal HR. Try to lead with good practices, build culture, keep some consistency. #TChatJon M

A2 ? is HR in a codependent relationship with management ? allowing them to NOT do their job with their employees? #tchatPaul Hebert

A2. HR changes the speed of business execution to the speed of business effectiveness. #tchatThinkCEO

A2 I dislike the idea that HR is the police or regulators. Ultimately any action comes from the manager Employees don?t work for hr #tchatShawn LaCroix

A2. HR helps protect employees from themselves and others. HR helps protect the business from themselves and hot-messed employees #tchatAshley Lauren Perez

A2 HR is needed to regulate as management will not regulate themselves ? a worsening situation! #TChatIan Welsh

A2: HR too often is the voice of reason when biz forgets that the bottom line is people impact #tchatAlli Polin

A2: I think a fear of risk & trend toward #mgmt "taking things off the plate"?once functions are moved, there?s a disconnect. #TChat #HRShawna Kelly

A2: Self-Discipline is not effectively taught in the workplace therefore we must manage it #TChatSean Charles

A2: HR keep the chaos to a minimum and brings process to the workplace #tchatJen Olney

A2. HR establishes the guidelines that keep us from overstepping the line. We?re only human, we make mistakes. #TChatGabrielle Kur

A2 Good point about #HR bringing the "consistency" ingredient (missed who tweeted this?) #tchatCASUDI

A2. Sometimes these regulations help create a foundation to build an innovative workforce for the future. #tchatAshley Lauren Perez

A2 HR have to be the fastest thinkers in a reactive crisis driven environment! As fast as anyone else #TChatIan Welsh

A2: Do we? HR should be measured on employee relations results. More engaged employees=fewer issues. Freedom & seat at table are key #tchatLaTonya Wilkins

A2 HR role should enable not regulate #tchatMorag Barrett

A2: We need an effective people function that we can align ourselves to (culture/values/mission). #TChatAndrew Henck

A2. HR is a special brand of leadership and we need it to regulate business to stay human in practice not on paper. #tchatSalima Nathoo

A2: Hey, it would be great if "HR" could stay focused on attraction, recruiting, hiring, developing and retaining, right? #tchatKevin W. Grossman

A2: HR is often order among chaos! #tchatKiara Robinson

A2: Without the human, wouldn?t HR just be IT? #TChatJanis Stacy

A2. HR helps limit workplace chaos and helps ensure we have a consistent answer when we?re questioned why we do certain things #tchatAshley Lauren Perez

A2: Que The Human League "I?m only human. Of flesh and blood i?m made. Born to make mistakes" #tchatKeith Punches

A2. Honestly- somedays I feel like it?s too regulated but i know that it is this way to ensure everything is fair #tchatAshley Lauren Perez

A2 ? lousy managers ? lousy training, no accountability #tchatPaul Hebert

A2: The muscles between non-HR brains, mouths and fingertips are usually fast-twitch. HR..slow twitch. #tchatKeith Punches

A2. (HR knows that) not everything that can be counted matters, & not everything that matters can be counted. Einstein #tchatThinkCEO

Q3 How can leadership (including HR) help reduce need to self-regulate & create cultures of trust & productivity? #TChatMeghan M. Biro

A3: Hiring, being cognizant about what kinds of people & actions you want in that trusting enviro?then build/remodel accordingly. #TChat #HRShawna Kelly

A3: Have expectations and hold people accountable! #tchatRob McGahen

A3: We need thermostats to efficiently control our energy/heat, do you think Human behavior is easier and may not need regulation? #TChatJanis Stacy

A3: in complex wk envirnmnt capacity to negotiate agreements and hold each other accountable is key ? speed cant depend on hierarchy #tchatSusan Mazza

A3: Regulate not too much, not too little, smartly & not myopically. Then, trust the free people market. #tchatBrent Skinner

A3: Lead by example, hold everyone accountable and reward excellence. Be an encourager. #TchatLori~TranslationLady

A3. we?re all adults in the workforce (mostly)- lay down the expectations and let people rise to the occasion- they may WOW you #tchatAshley Lauren Perez

A3: If your people function wants to trust your folks, let them run w/ that bold idea and take a risk. #TChatAndrew Henck

A3: By respecting each individual?s ability to be productive and re-inforcing expectations positively. #tchat #HRTess C. Taylor, PHR

A3: Empower employees to take personal accountability for successes & failures of their team #TChatSean Charles

A3. Publicly align & include HR in strategy initiatives; show the value people play in growth. #tchatThinkCEO

A3: Let the front lines lead too! Everyone plays a part & needs to be accountable #tchatAlli Polin

A3. In a way, don?t we all need a model to look to for an example of what to do/not to do? #tchatGabrielle Kur

#Tchat A3: develop strong practices for #accountability and a culture that facilitates people holding each other accountableSusan Mazza

A3: We **still** need to find ways to measure data and stay human as leaders #TChatMeghan M. Biro

A3. HR needs to be *consistently* taken seriously as a business partner that impacts the bottom line in a positive way. #tchatSalima Nathoo

A3. by giving people the resources, mentoring, feedback, and space to prove their trustworthiness and productivity #tchatAshley Lauren Perez

A3 put ownership of employee issues/decisions on managers. Lead with integrity. #tchatShawn LaCroix

A3 leaders have to start by trusting the employees and themselves to always make the best decisions on their own (walk the talk) #TChatDonna Rogers, SPHR

A3: Throw out the time clock. Ask your people how they work best. Adapt + empower. #TChatAndrew Henck

A3: Social skills and impulse control development from early education on. #tchatKevin W. Grossman

A3 HR professionals should be allowed to show and use their facilitation skills, instead of regulatory. #TChatMelissa Lamson

A3: Being accessible, guiding without dictating ? people will rise to meet the expectations of them #tchatAlli Polin

A3. Through consistent, clear, and honest COMMUNICATION across all levels and channels of the organization. #TChat #HR #SocialBusinessSamantha Sallovitz

Bam! @marksalke: A3: By placing trust in empowered people & trusting them to do right thing. People in appropriate roles will excel. #tchatSean Charles

A3: Reward leaders for good people management practices (retention, succession, engagement, etc.) #tchatLaTonya Wilkins

A3: We always need to "self regulate". Better question(?) "how do we help employees increase their emotional maturity" #tchatKeith Punches

A3 Hire RIGHT in first place with people/individuals that fit & can contribute to culture long term. #tchatCASUDI

A3: By placing trust in empowered people and trusting them to do the right thing. People in appropriate roles will excel. #tchatMark Salke

Model trust by trusting and treating employees like the adults they are. Lead by example. #duh A3 #TChatJocelyn Aucoin

A3. Leadership needs to create a culture of accountability and concern for one another. #tchatTerri Klass

A3: Bold #leadership that is forward thinking and knows they hired people for a reason, equipping them for success. #TChatAndrew Henck

A3: Psychological and workplace simulation screening. What? Don?t look at me that way. #tchatKevin W. Grossman

A3. Is HR considered leadership? #tchatSheree Van Vreede

A3: By setting up guidelines and giving mgrs tools to be effective, HR can facilitate efficient business. #tchatSalary School

A3 ? reinforce those doing it right ? get rid of those not ? pretty simple. Assumes co?s think ppl mgtmnt is a core mgr skill #tchatPaul Hebert

Q4: What metrics should leadership (including HR) focus on to move at the speed of business & why? #TChatMeghan M. Biro

A4 Biometrics ? Happy and healthy staff will row the company better than sad, frustrated people. #tchatEnzo Guardino

A4: Sorry, but I think most employees don?t trust HR metric input, so I don?t know how relevant those metrics are. #TChatJanis Stacy

A4- and cross aggregate co data with other biz market intelligence to predict trends and proactively change direction of co vision #tchatJen PhillipsKirkwood

A4 Dispute resolution, grievances, litigation, satisfaction data #TChatIan Welsh

A4: Use same business levers and translate to fit HR; apply metrics that are quantifiable and not ?HR centric.? #tchatLaTonya Wilkins

A4: The data proves out the results seen in the bottom line that the leadership brings in the intangibles they bring to the table #tchatJen Olney

A4: Whatever is needed in your industry to grow profits and customer satisfaction. #tchatRob McGahen

A4. HR metrics have to tie/translate to EBITDA growth; plenty companies have gone under w/happy employees. #tchatThinkCEO

A4 Cost per lost employee ? #TChatMarla Gottschalk PhD

A4 Bottom line(?) resulting from up-tic employees v employee turnover(?) from down-tic employees #tchatCASUDI

A4: When was the last "town hall/office hours" with your CEO? Folks in agile orgs believe in the CEO?s vision + move with them. #TChatAndrew Henck

A4.There?s often an over-dependence by leadership on metrics.Data can be misconstrued+attitude,integrity+commitment are hard2measure #tchatRichard Brody

@brentskinner A4: IMO engagement surveys tell the story but not why the results are the way they are. How do you dig deeper? #tchatAmanda Sterling

A4: Cost per hire, retention, profit per employee #TChatSean Charles

A4 ? Retention and increased revenues are key indicators of moving at the speed of business. #tchat #hrTess C. Taylor, PHR

A4: Is there a glimmer of excitement and engagement in the eyes of your team members? An eye test of leadership. #TChatJon M

A4 Creating the conditions for flexible work structures & agile business processes are critical, too! #TCHatMelissa Lamson

A4 ? as a manager my only concern was were my staff getting promoted, better or leaving (sometimes that is the best thing) #tchatPaul Hebert

@AlliPolin @MeghanMBiro A4: like your point about staying AND thriving no point having dead weight #tchatAmanda Sterling

A4. Employee engagement surveys, Turnover, growth, retention, succession bench strength, talent costs #tchatJen PhillipsKirkwood

A4. Turnover stats are critical and is there a culture of happiness and growth. #tchatTerri Klass

A4: Metrics that help optimize structure and control organization costs, while maximizing productivity =good for HR #tchatSalary School

A4: Engagement metrics prob tell a big story. If they?re down, maybe you?re moving too fast for your talent engage. #tchatBrent Skinner

A4: employee engagement for starters + track new ideas created/submitted by employees. If # is high, they?re on board. #tchatTony Vengrove

A4: Pockets of vol & invol turn over tell a story that matters to the #culture and people #tchatAlli Polin

A4: Another question for your people function: "How supportive were folks w/ the last change initiative?" #TChatAndrew Henck

A4 #Globalexpansion & #global image should be assessed & measured. What are people saying about you around the world? #TChatMelissa Lamson

A4: Retention, years of service and recruitment data are key performance indicators for leadership for HR to review #tchatJen Olney

@KeithPunches A4. How about measuring employee capability progress ? e.g. newbie >> rockstar? #tchatBob Lehto

A4: Top line revenue, profit/loss, accounts receivable/payable, cash on hand #TChatSean Charles

A4: Focus on the key performance indicators for your company! Happy employees and happy customers doesn?t hurt either. #tchatKiara Robinson

A4: Although there are tangible items, the intangibles matter, like how engage ppl are & level of innovation happening. #TChatJon M

A4. Retention * Productivity / EBITDA = 1 Big Happy Family #tchatThinkCEO

A4. Progression and performance metrics- we want to retain quality talent- how are we ensuring that they aren?t outgrowing us? #tchatAshley Lauren Perez

A4: Recruiting AND Retention data! Are your employees *staying* and thriving? #TChatMeghan M. Biro

A4 profit, growth and leaders/experts developed/ promoted and/or lost/turned. Cost of bad hire. #tchatShawn LaCroix

A4. All about value creation ultimately, so revenue/employee? #tchatBob Lehto

A4: Skills, competencies ? who has them, where are they, how does it match w/future demand #tchatAlli Polin

A4 whatever metrics that are important in that industry ? business must partner head to head with HR and vice versa. #TChatDonna Rogers, SPHR

A4: Retention, attrition, average years of service. These will show pockets where HR growth needs to happen. #tchatKeith Punches

A4 ? whatever the companies metrics for success are? #tchatPaul Hebert

A4: Metric questions for your people function: What?s your turnover like? When was your last hire? How engaged are your folks? #TChatAndrew Henck

A4. when HR/Leaders hire someone, they should be forward thinking. How could this employee develop and progress in the co? #hiresmart #tchatAshley Lauren Perez

A4. Less metrics, please! #tchatSheree Van Vreede

A4. I think a lot that HR should consider should come straight from the employees- they make the business #tchatAshley Lauren Perez

Q5: Tech only moves @ the speed of biz if humans do too, so what kind of tech helps us meet in the middle? #TChatMeghan M. Biro

A5. Keep it simple, and keep it human. #tchatBob Lehto

A5: You have to give your people something they can actually use effectively, some are just to intimidated by the hi tech tools! #TChatRobert Rojo

@MeghanMBiro A5: Unified Communications including view of availability of SMEs, vdi, collaboration #TchatHope

@TranslationLady A5: Best when it?s a mix of old school and tech. Makes HR uhh, Human and Relating hehe. #TChatJanis Stacy

A5: Lo-tech should be the new hi-tech #tchatJen Olney

A5.the last thing you want to do is frustrate your employees with tech they don?t understand or don?t know how using it benefits them #tchatAshley Lauren Perez

A5: Information + connections + collaboration = low cost/free learning. #tchatAmanda Sterling

A5: Email reminders for weekly "TalkWalk"?write 3 ?s needing deep thought?then get colleagues away from desks to walk/think together. #TChatShawna Kelly

A5: Focus on tools that invite collaboration, align with business goals and met the needs of the teams. Productivity shd be forefront #tchatJen Olney

A5: @JanisSpirit Great to use what is effective Old School combined with New School = GREAT! #TChatLori~TranslationLady

A5 tools that represent your brand well to internal/external clients. #tchatShawn LaCroix

A5: The right tech fits the org culture but should increase collaboration & real-time info #tchatAlli Polin

A5: A good ol? fashioned face-to-face hallway conversation that solves a problem or sparks an idea. #TChatJon M

A5. tools that are relevant to the business, the mission, aligned with HR goals, and is user friendly for all people in the biz #tchatAshley Lauren Perez

A5 ? telephone #tchatPaul Hebert

A5: Tools that are work with the needs of the business not for the sake of being the latest and greatest fad #tchatJen Olney

A5: Socialize your expectations of the value to be realized from social technology and engagement #TChatMeghan M. Biro

A5 Tech can move faster than anyone to handle a crisis and slower than HR working on a project #TChatIan Welsh

A5: Technology that connects people to customers, to each other, and to the business. Aligned, efficient, productive?. #TChatJon M

A5. The best tech is low tech: talk to people & listen. That?ll get you moving faster than any spreadsheet or report. #tchatThinkCEO

A5. Social tech because conversation and collective intelligence is the ultimate platform for workplace communication. #tchatSalima Nathoo

A5 Implement the tech that fits the employee focus/needs ~ be flex it changes:-) #tchatCASUDI

A5: Old school tech might help for a start. Business lunches or coffee with employees maybe? #TChatJanis Stacy

A5: Good judgment for balancing tech/people to meet your needs is invaluable. #TChatAndrew Henck

A5 Siri #tchat #lolShawn LaCroix

A5: In order for technology to move @ the speed of business, it must honor the human element #tchat #hrtechTess C. Taylor, PHR

Source: http://www.talentculture.com/culture/tchat-recap-hr-shifts-to-the-fast-lane/

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